Last Updated: January 2, 2026
At Leeway Space, we are committed to ensuring customer satisfaction with our premium quartz and quartzite mineral products. This Refund Policy outlines the terms and conditions for returns, refunds, and dispute resolution.
Important: Due to the nature of our products (bulk minerals and industrial materials), all orders are custom-processed. Please review specifications carefully before placing an order.
1. Quality Guarantee
We guarantee that all products supplied by Leeway Space will:
- Meet the specifications mentioned in the quotation and invoice
- Be free from manufacturing defects
- Comply with industry quality standards
- Be accompanied by quality certificates upon request
2. Eligibility for Returns/Refunds
Returns and refunds may be considered in the following circumstances:
2.1 Quality Issues
- Product does not meet the agreed specifications
- Product is contaminated or adulterated
- Significant deviation from sample quality (if sample was approved)
2.2 Delivery Issues
- Wrong product delivered
- Quantity significantly different from the order
- Damage during transit (subject to inspection)
3. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Change of mind after order confirmation
- Minor natural variations in color, texture, or composition (within industry standards)
- Products already processed, used, or altered by the buyer
- Damage caused by improper storage or handling by the buyer
- Claims made after the inspection period (7 days from delivery)
- Custom orders made to buyer's specific requirements
4. Return Process
To initiate a return or refund request:
- Inspection: Inspect goods within 7 days of delivery
- Notification: Contact us within 7 days of delivery with:
- Order/Invoice number
- Detailed description of the issue
- Photographs/videos as evidence
- Third-party test report (if applicable)
- Review: Our quality team will review your claim within 5 business days
- Resolution: We will propose a resolution (replacement, refund, or credit)
5. Refund Options
Upon approval of a valid claim, we offer the following resolution options:
5.1 Replacement
We may offer to replace the defective product with a conforming product at no additional cost.
5.2 Partial Refund
A partial refund may be offered based on the extent of the quality deviation or shortage.
5.3 Full Refund
A full refund may be provided if the product is completely unusable or if replacement is not feasible.
5.4 Credit Note
A credit note for future orders may be issued as an alternative to monetary refund.
6. Refund Timeline
- Refunds will be processed within 15-30 business days after claim approval
- Refunds will be made to the original payment method
- Bank processing time may add 5-7 additional days
7. Return Shipping
- For approved quality claims, we will bear the return shipping costs
- For non-quality related returns (where accepted), the buyer bears shipping costs
- Products must be returned in original packaging where possible
8. Dispute Resolution
In case of disputes:
- Both parties will attempt to resolve the matter amicably
- Independent third-party testing may be arranged (costs shared equally)
- If unresolved, matters will be referred to arbitration as per Indian law
9. Cancellation Policy
Before Production
- Orders can be cancelled with full refund before production begins
- Cancellation must be requested in writing
After Production Begins
- Cancellation may not be possible for custom orders
- Partial charges may apply for work already completed
